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Discussion Questions Take a moment to respond to the following questions: 1. What was the last business you reviewed? Can you find your review online now? 2. Where did you post your review? 3. What kind of review did you give the business? Good or bad? How many stars did you give it (or note the rating system used on the review site)? 4. What effect if any do you think your review had on the business’ reputation (Make a note of any helpful votes, ‘likes’, number of views, or any other feedback you have had about your review)? 5. Do an online search for a business that you visit regularly. Where are the reviews for this business (Yelp, Zomato, Facebook, etc.)? 6. What kind of reviews does the business have? Read through the reviews and decide if they are fair and/or similar to your own experience as a customer of this particular business. 7. If you were the business owner, how would you respond to both positive and negative reviews? Or, would you respond at all? Discuss your responses.

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