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For a review of the literature on hospital design effects on patients, see: Karin Dijkstra, Marcel Pieterse, and Ad Pruyn, “Physical Environmental Stimuli That Turn Healthcare Facilities into Healing Environments through Psychologically Mediated Effects: Systematic Review,” Journal of Advanced Nursing 56, no. 2 (2006): 166–181. See also the painstaking effort the Mayo Clinic has made to lower noise levels in its hospitals: Leonard L. Berry and Kent D. Seltman, Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations (McGraw-Hill, 2008): 171–172. For a study on the effects of hospital servicescape design on service workers’ job stress, job satisfaction, and commitment to the firm, see: Janet Turner Parish, Leonard L. Berry, and Shun Yin Lam, “The Effect of the Servicescape on Service Workers,” Journal of Service Research 10, no. 3 (2008): 220–238.

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